Consumer Protection
Refund & Cancellation Policy
Last Updated: August 19, 2026
1. Cancellation Policy
Customers can cancel a booked service free of charge up to 2 hours before the scheduled appointment. Cancellations made less than 2 hours before service or after the professional is en route may be subject to a nominal cancellation fee to compensate the provider for transit expenses.
2. Eligibility for Refunds
You are eligible for a full or partial refund under the following circumstances:
- Service Unfulfilled: The service professional failed to arrive or cancelled the booking without resolution.
- Service Quality Discrepancy: The delivered service did not meet reasonable quality standards (subject to dispute review and proof of work).
- Duplicate or Incorrect Charge: Billing errors or duplicate payment authorizations.
3. Refund Processing Timelines
Approved refunds are processed back to the original source payment method (UPI, Debit/Credit Card, Net Banking) within 5-7 business days via Razorpay payment gateway.
4. Initiating a Refund Request
To request a refund or raise a dispute, please visit the order history section in your VETUKU app or contact our support team at support@vetuku.co.in or visit our Contact Page.